Our highest priority is customer satisfaction. With competent advice and services focused on the needs of our stakeholders, in a timely, fast, and error-free way, we want to acquire customers and satisfy them permanently.
The quality of our products has a significant impact on our success. The technical characteristics, quality and reliability of our products must, in terms of functionality, safety and reliability, fully meet customer requirements, as well as national and international standards and regulatory requirements, and must be user-friendly and environmentally friendly. Through the process approach, we create transparency and promote professional communication in our company.
Motivated employees are key to the quality of the company. Any employee of EUREL d.o.o. he must do everything in his power to provide high quality products and services.
Training and team spirit are key to successful implementation of quality objectives. We motivate employees with responsibility and recognition of performance.
EUREL d.o.o. we are committed to continually improving the impact of our environmental management and meeting our legislative obligations and others to which we have agreed. When developing processes, products, and investments, we will consider the environmental aspects and product life cycle. Waste will be segregated, reduced, and improved resource efficiency at all levels of the company, as well as pollution prevention. We will inform our customers and suppliers of our environmental focus.
QUALITY MANAGEMENT SYSTEM and ENVIRONMENTAL MANAGEMENT
Any error or delay is a step back for us, so we do not hide our errors and weaknesses, but we are openly tackling them. We even look for errors because they offer us the possibility of progress. The quality management system and environmental management will be maintained at the level of the requirements of the international standards “ISO 9001 Quality Management System”, “IATF 16949 Automotive Standard” and “ISO 14001 Environmental Management System”.
We systematically recognize risks and eliminate or reduce them. We will monitor the policies and objectives, communicate them within the company and with stakeholders, take appropriate action, and constantly improve the quality management and environmental management system.
THE HIGHTS OBJEKTIVES OF EUREL d.o.o.
- Increase customer satisfaction.
- Reduction of complaints.
- Timely or faster responses (8D) in the event of complaints.
- Improving communication.
- Satisfaction of owners, employees.
- Environmental protection.
QUALITY AND ENVIRONMENTAL POLICY IS MANDATORY FOR ALL EMPLOYEES!
Poljčane, 23. 2. 2021